Thank you for visiting and shopping at Atlas Gear. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
We get that you once you’ve placed your order, you’re keen on getting the gear. We work as quickly as possible to make that happen. We work with our suppliers as closely as possible in order to get your gear to you ASAP. We use Courier Guy as our door-to-door delivery service. All orders are processed within 2-3 working days and some products may take 3-5 working days to dispatch due to turn-around and handling times. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days, this is rare and will be communicated to you. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer a flat rate shipping fee.
Johannesburg – Local – R99
Regional Areas – R120
All our shipments use the “economy” service, which normally takes 2 – 3 days for delivery. The shipping is covered with limited insurance up to R1000. Should you require a faster shipping service or would like to upgrade your service please contact our support team.
NB – All Clearance and Sale items are shipped at a rate of R130
If we are experiencing a high volume of orders, shipments may be delayed by a few days, this is rare and will be communicated to you. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Please note the courier service is provided by a third party and we as Atlas Gear have very little control over the shipments once handed to the Courier. Lost and damaged parcels are a very rare occurrence but do happen. Should something happen to your parcel we will assist in rectifying the situation but it may still cause delays on the delivery.
Courier Guy Shipping methods explained
Our business days are Monday – Friday, Saturdays, Sundays, and public holidays are excluded as business days. In our experience, Courier Guy generally delivers packages 24 – 48 hours after dispatch from Atlas Gear (Our Gear hub and distribution centre). All shipping and transportation times are estimates and are subject to change. If you require an alternative shipping method or would like to discuss the specifics of your delivery, please feel free to get in contact via our online chat, email, WhatsApp or by phone.
Shipping changes: in the event that a change should be required we will need the new delivery information as quickly as possible. The sooner you send us the information the quicker we can amend the delivery. If the order has already been dispatched the first given address is where the order will be delivered to.
Typically, Courier guy delivers your order within 24-48 hours, this is subject to change and might not always be the case. Deliveries are done “Door to Door” and a customer signature is required upon delivery. If you are not able to sign for the delivery yourself, please provide us with the information of the person receiving the order. If you require your order sooner, please contact our customer service team to arrange alternative shipping methods.
* Overnight delivery is only available for orders with delivery addresses within the borders of South Africa.
**Delivery delays can occasionally occur, and you will be notified if this occurs.
Shipping changes: in the event that a change should be required we will need the new delivery information as quickly as possible. The sooner you send us the information the quicker we can amend the delivery. If the order has already been dispatched the first given address is where the order will be delivered to.
Shipment to P.O. boxes
Atlas Gear ships to physical addresses within the borders of South Africa. Should you require a P.O. Box delivery this will have to be arranged with our Customer Service team. Although this is possible, additional charges will apply.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Atlas Gear is not liable for any products damaged or lost during shipping. However, if you received your order damaged, please contact our customer service team asap. If possible, please keep all packaging and take a couple of photos of the damaged product. This will give our customer service team a better indication of where things went wrong and will allow us to assess and advise you on how to move forward. We will do our best to facilitate the claims process via Courier Guy. You, the customer, is responsible for the cost of the return of the product. You will receive an invoice for this from Atlas Gear, should you have credit with Atlas Gear this cost will be deducted from your account in order to make the returns process as easy and efficient as possible.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
